Caremark offers Backup Care Options, a unique backup care program, administered by Work Options Group, to support employees when they experience a temporary breakdown in their normal care arrangements and need to get to work.

Through this benefit, employees have access to experienced Backup Care Specialists 24 hours a day, 7 days a week. These Specialists find and schedule care on your behalf so you can get to work with confidence, knowing your loved ones are in skilled hands. Anyone who counts on you as their primary caregiver – infants through the elderly – qualifies for this program. Adult family members who need care do not have to be living with you.

You can use this benefit when you need temporary Backup Care. Example situations include:

•School or childcare center is closed for holidays, parent/teacher conferences, etc.

•Your regular caregiver is ill or taking vacation time

•Your child or loved one is ill and requires care at home

•Your spouse or loved one is recovering from medical treatment

•You are traveling on business and need care either at home or in your destination city

•This program cannot be used for non work-related care

Caremark covers the majority of costs for the backup care program. You are billed for the co-pay after care is received.

•$2 copay per hour, per child for center-based care

•$4 copay per hour for home care (rate applies for up to 3 dependents)

•60 hours of care per employee per calendar year

Backup Care Options is immediately available to all benefit-eligible Caremark employees. This means that you must be a regular employee on the U.S. payroll of an included business unit with standard hours of at least 20 hours per week.

You are not eligible if you are a member of a collective bargaining unit (unless participation is part of the bargaining agreement), or if you are a temporary employee.

As soon as possible, you should register with the Work Options Group in one of three ways:

•You may call the Work Options Group at 1-800-557-0847, and complete an over-the-phone registration,

•You may access the Work Options Group online at www.workoptionsgroup.com, and complete the online registration form,

•Or, you may download the registration form here and either fax the completed form to 1-303-604-0535, or mail it to:

WORK OPTIONS GROUP
1100 South McCaslin Blvd.
Suite 200
Superior, CO 80027

Once your registration is complete, you simply need to contact Work Options Group as soon as you know backup care will be needed. It typically takes the care specialist between 2 – 4 hours to find care, so it is in your best interest not to wait until the last minute to request care, whenever possible. Once the available backup options have been determined, the specialist will contact you to discuss your options, and schedule care.

It is important to note that you must cancel care at least 24 hours prior to the scheduled care start time or you will be charged the copayment, and the hours of cancelled care will be deducted from your annual allotment. This policy is also applicable for care that is scheduled less than 24 hours in advance. If you cancel scheduled care less than 24 hours in advance on 3 or more occasions per year, you will be charged an additional cancellation fee of $100 per occurrence.

After backup care has been utilized, you will receive an invoice from Work Options within 30 days. You may pay the invoice either by check or by credit card. Please note, that if your account remains unpaid 30 days after you have been invoiced, your account will be suspended, and no care will be available until your balance has been paid in full.

For more information about the Backup Care Program, you may visit the Work Options Group at www.workoptionsgroup.com, or by calling 1-800-557-0847.

Registration Form

Program Overview – Brief description of Backup Care Program, how to use it and when

e-Flyer – A Simple flyer you can print and post wherever needed, to use as a reminder that this program is available for your use.

Last updated November 7, 2006
Copyright © 2006 Caremark Inc.

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